Trouble with Parent’s View

[JessicaMel]

Why is that my iPhone Fitbit app flawlessly switches to Kid’s view but then when I want Parent’s View back, I enter my password and the wheel just turns? I’ve closed the app and when I reopen it prompts me to log back in to my account. 

[SilviaFitbit]

@JessicaMel Welcome to the Community. Sorry for the delayed reply. 

It's pretty weird that you're having trouble with parent's view. I appreciate the troubleshooting you've tried. 

I would like you to log out from your account again and force quit it. After this, please log back in and make sure you're doing this procedure to switch to parent's view: 

1. Tap the Today tab  , and tap your profile picture.
2. Tap Switch to Parent View, and confirm.
3. When prompted, enter your password. 

I'll be around if you have any additional questions. 

[Smorris1026]

I’ve had the same issue. I have to force close the app every time I try to switch back to parent view. After putting in the password, it acts like it’s loading and never actually does. 

[SilviaFitbit]

@Smorris1026 Welcome to the Community. 

Thanks for letting me know that you have to force close the app every time you're changing to parent view. I would like you to log out from your account and force quit it. After this, please try again and let me know if you're getting the same. 

I'll be around if you have any additional questions. 

[Smorris1026]

I’ve don’t that several

times. I’ve also completely uninstalled the app and it still happens about 2/3 of the time. 

[SilviaFitbit]

@Smorris1026 Thanks for getting back. I appreciate that you let me know that you've uninstalled the app too. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email and they will continue assisting you. 

I'll be around if you have any additional questions.