When we got my son his kids Fitbit, my husband set it up in his details. Now we can't get on the account. We've tried password recovery and it's not working. My son hasn't worn the Fitbit for a week and let the battery run out. When he's out it on again the time was 10 minutes out. As we can't access his account (we've done password reset and it doesn't send a link ) I thought I could open up a Fitbit account and register his Fitbit to me then we could change the time on the app. But no, it wants me to have a family account and request my son's account to join. Which I've clicked it to join but as we can't get into my sons account , I can't approve to join the family account, it's driving me crazy! Why is it so difficult to just update the time. He doesn't even need an account as he's young so is only interested in the time and his steps. Can anyone help. Please 🙏
