Two Ace’s on one device available?

[MomPrincess]

I have two children and I am trying to set up a 2nd ace on my family account. It kept disconnecting one and connecting the other. I thought it was just an issue with the new Fitbit, so I bought another thinking it would fix the problem. Well I tried setting the new one up and the same thing is happening so I feel like I bought an extra, that I didn’t need to and I’m guessing I can’t set two Ace’s up on one family account? 

Please help if you know of a way. Thanks so much for any help!!

[JuanJoFitbit]

@MomPrincess It's great to see you in our Fitbit Community! I'm happy to assist you with your inquiry about how to connect 2 Ace trackers on your Family account.

I'd like you to visit this help article, under the subject "Can I connect more than one tracker to my device". It explains how to set up your children Ace trackers on your Family account.

Also, I'd like to share this help page, which contains tips so you can manage your family account. You will find it helpful for future references.

Let me know if you have any doubts! 😀