Upgrading Ace to Alta

[Mrjwhit]

How would I upgrade my Ace kid to an Alta? Would it change their history? Do I erase and start over again? 

[wmchapman]

Only Fitbit Ace, designed for children 8 years and older, can be connected to a Fitbit child account. For more information, see About Fitbit Ace.

To use the Alta will require their own email account and password, history will be a fresh start for them. You will still be able to review, their old stats from your family account until you delete it even if their Ace is idled or passed on.

[DramaQueenDiva]

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@Mrjwhit wrote:

How would I upgrade my Ace kid to an Alta? Would it change their history? Do I erase and start over again? 

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As @wmchapman said, the only tracker that triggers a family account is the Ace, since it's specifically designed for kids.

[DavideFitbit]

Hello @Mrjwhit, it's good to see you visiting the Community forums. 

I can see @wmchapman and @DramaQueenDiva already provided you with the information about upgrading from Ace to Alta. Do let us know if you have any more questions about this, our about the family account. 

If you haven't done so already, I recommend that you also visit our Discussion's forum to share your experiences with Fitbti! 

[Julia_G]

Hi, @Mrjwhit, I am wondering what you are actually wanting to do.  The Alta is not actually an upgrade on the Ace.  They are essentially the same devices, except that the Ace is shipped with a smaller band.

You can set up the Ace on an adult account, just like the Alta.  As others have noted, you cannot set up and Alta on a child account.

[Mrjwhit]

I was wondering if I upgrade would the Ace data be lost or would it uograde to a non kid account. What I am reading is that the info is not going to transfer to the new fitbit. 

[Julia_G · Accepted solution]

Hi, @Mrjwhit, when you move from a kid account to an adult account the data from the kid account will not be maintained.  That is because it is effectively an entirely new account.

[JuanJoFitbit]

@Mrjwhit Thank you for getting back! My friend @Julia_G is correct. The data from your previous tracker won't be kept since you would be creating a new account.

Let us know if you have more questions! 

[Brainthong]

So the answer is it can’t  be done. You might want to figure out how to allow kids accounts to be upgraded to full accounts. It will increase brand loyalty if kids can keep their data when they upgrade  to their own account.  If they are starting from scratch they may think that it doesnt matter if they switch to a garmin or amazon. 

[JuanJoFitbit]

@Brainthong thank you for joining us in this thread and our Fitbit Community. By the way, I'm sorry for the late response.

I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

I'd like you to take a look and vote for this Feature Suggestion which is under consideration status.

I'll be around if any question arises.