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Family Account deletion difficulties

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‎10-21-2019 19:50 - last edited on ‎10-22-2019 04:31 by Fitbit Moderator

‎10-21-2019 19:50 - last edited on ‎10-22-2019 04:31 by Fitbit Moderator

Hi, I tried to add my son to a family account, however, auto correct changed his name to something else.. so I created another, but cannot delete the first one. It says they have sent an email, but my inbox and spam folders are both empty. Any help would be appreciated. Thanks.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-21-2019 20:09

‎10-21-2019 20:09

Hi @NicolePryor  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-21-2019 22:05 - last edited on ‎10-22-2019 04:25 by Fitbit Moderator

In response to Odyssey13

‎10-21-2019 22:05 - last edited on ‎10-22-2019 04:25 by Fitbit Moderator

thank you @Odyssey13, will send an email as I'm over in Australia 🙂

 

 

Moderator edit: format

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‎10-22-2019 04:30

In response to NicolePryor

‎10-22-2019 04:30

@NicolePryor it's great to see you in our Fitbit Community. Regarding the child account deletion, I was able to get in touch with our Support team and was told that they assisted you via social media. Don't hesitate to get back if more assistance is needed.

 

Thank you for your help @Odyssey13.

 

See you guys later! 😀

JuanJo | Community Moderator

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