how to add new Ace to existing child's account

[mrsjennyk]

My son's Ace stopped working and support sent us a new one. How do I attach this new one to my son's existing account (which is under a family account)?

Thanks,

Jenny

[Rich_Laue · Accepted solution]

This process should be the same as when the first Ace was added. 

Let's go to the help doc. 

How do I set up Fitbit Ace devices?

[JuanJoFitbit]

@mrsjennyk welcome to our Fitbit Community! Regarding your inquiry about how to set up the replacement Ace for your son, I would like to know if the issue persists or if you were able to set it up after following the steps that shared @Rich_Laue.

If you found his post helpful, please accept it as a solution so other users that experience the same, can find it easier.

Looking forward to your response! 

[mrsjennyk]

I didn't see how to delete the old fitbit but I did follow the setup instructions and got the new one connected and working. Thank you.

[JuanJoFitbit]

@mrsjennyk that's great news! I'm so glad to hear that you are back on track with your new Fitbit device. Thank you for post the update here.

In order to remove an old Fitbit device from your account, you can do so from your account on the fitbit.com dashboard or with the Fitbit app. Navigate to the settings for the tracker you want to remove, and find an option to remove the tracker from your account.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Let me know if more questions arise!