Activity / Steps not showing

[Lins_ey1]

Why all of a sudden does the App not show my steps? I e tried editing my settings but activity has no button to activate? Is there anything I can do? 

[Rich_Laue]

@Lins_ey1 are you saying that none of your steps are being recorded, or is it that none of your activities are being marked as runs, walks, etc? 

[AUniqueUsername]

My Fitbit also refuses to sync. My device is recording steps but my Fitbit app only acknowledges the sync data from 3/27/20. I have ensured I am using the most up-to-date version of the app and have adequate network connectivity for the devices to communicate. Did you sunset my device? My step counter plays a material role in multiple of my healthcare and insurance plans so if you are not able to resolve the issue within the 14-day sync limit for my device it will have financial consequences for me. Please advise.

[Rich_Laue]

Not knowing what type of device you sync through I can send you to Help. No we as your fellow Fitbit users did not do anything to your tracker. 

Your tracker also has a 30 day buffer, not 14 days. 

[AUniqueUsername]

Haha! I appreciate the levity. This is the site I was given by my Fitbit app for tech support so I assumed it was my contact method for getting in touch with them. Looks like things have changed from what they published in my user's manual!

I'll give that Help section a look. I appreciate the response!