help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Activity / Steps not showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2020 15:39 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-27-2020 15:39 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Why all of a sudden does the App not show my steps? I e tried editing my settings but activity has no button to activate? Is there anything I can do? 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎04-01-2020 03:54

‎04-01-2020 03:54

@Lins_ey1 are you saying that none of your steps are being recorded, or is it that none of your activities are being marked as runs, walks, etc? 

Best Answer
0 Votes

‎04-01-2020 08:05

‎04-01-2020 08:05

My Fitbit also refuses to sync. My device is recording steps but my Fitbit app only acknowledges the sync data from 3/27/20. I have ensured I am using the most up-to-date version of the app and have adequate network connectivity for the devices to communicate. Did you sunset my device? My step counter plays a material role in multiple of my healthcare and insurance plans so if you are not able to resolve the issue within the 14-day sync limit for my device it will have financial consequences for me. Please advise.

Best Answer
0 Votes

‎04-01-2020 08:33

In response to AUniqueUsername

‎04-01-2020 08:33

Not knowing what type of device you sync through I can send you to Help. No we as your fellow Fitbit users did not do anything to your tracker. 

Your tracker also has a 30 day buffer, not 14 days. 

Best Answer

‎04-01-2020 13:58

In response to Rich_Laue

‎04-01-2020 13:58

Haha! I appreciate the levity. This is the site I was given by my Fitbit app for tech support so I assumed it was my contact method for getting in touch with them. Looks like things have changed from what they published in my user's manual!

I'll give that Help section a look. I appreciate the response!

Best Answer
0 Votes