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Alta HR SmartTrack isn't working

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‎05-26-2020 11:43 - last edited on ‎01-22-2021 13:30 by Moderator Alum

‎05-26-2020 11:43 - last edited on ‎01-22-2021 13:30 by Moderator Alum

My Alta HR has stopped tracking my exercise normally for the past couple of weeks, meaning I have manually had to put it in. It also keeps tracking “elliptical” which I haven’t done multiple times per week at weird times such as 6am when I’ve been asleep? The average heart rate shown for the exercise is my resting heart rate so I think something is glitching. What should I do about this problem? Should I reset my Fitbit, however will this delete all my data on the Fitbit app? Thank you

 

 

Moderator Edit: Clarified subject

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‎01-22-2021 13:32

‎01-22-2021 13:32

Welcome to the Community, @Ge0rgia8.

 

Thanks for troubleshooting this SmartTrack issue. SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes. 

 

About the elliptical issue, you can restart the device by following the steps in the article: How do I restart my Fitbit device?. Now the heart rate, follow the tips in the article: What factors can affect my heart-rate reading on my Fitbit device?.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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