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Alta HR battery issues

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‎10-31-2022 06:24 - last edited on ‎11-01-2022 11:46 by Fitbit Moderator

‎10-31-2022 06:24 - last edited on ‎11-01-2022 11:46 by Fitbit Moderator

My fitbit is starting to give me issues. Having trouble getting it to charge and seems to lose charge fast. 

 

How old is your fitbit alta hr? 

 

 

Moderator Edit: Clarified subject

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‎11-01-2022 11:51

‎11-01-2022 11:51

Hi there, @Rose413. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Alta HR. 

 

Please bear in mind that as with other electronic devices, the battery will depend on the features and how often they're used. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

 

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

 

In addition, if your Fitbit device is not charging properly, please see Why isn't my Fitbit device's battery charging? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎11-01-2022 12:27

In response to MarreFitbit

‎11-01-2022 12:27

I believe the charger went bad. I also believe it might be getting old. It's 5 years old now. I bought a new charger and it fully charged last night. It however was down to 77% by morning after sleeping all night

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