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Alta HR blank display

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Just wondered if anybody had any suggestions. Whilst trying to sync my Fitbit to the app on my phone, my Fitbit screen went black and has not responded since. It was near enough fully charged at the time so it shouldn't be an issue with the battery life. 

 

I've seen a few suggested fixes such as forcing a restart using the charging cable, but I've had no success with this. I've cleaned the Fitbit to ensure no debris was stopping the charger connecting properly and I've now come stuck as to what else I can try. 

 

Any suggestions? 

 

 

Moderator Edit: Clarified subject

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Welcome to the Community, @anyalouise.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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