Alta HR blank display

[lurchernut]

My Alta HR screen is blank, there is no display. I have tried resetting it numerous times and can feel the reset working but nothing appears on the screen. Is there any solution to this problem please?

ETA the device is still registering usage, as it recorded my sleep last night but there is no display on the screen 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @lurchernut.

Thanks for troubleshooting this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[iceorphan]

I have the same issue.

[cathiasedgley]

Mine is doing the same but doesn't register all my steps and won't sync

[cathiasedgley]

I have another fitbit hr and it wont let me set up a new Fitbit.  Very frustrating

[Nadarbis]

I am impacted by the same issue. 

[cathiasedgley]

My fitbit tracker is blank and it won't sync. Just went for a walk it read
7800 steps for the day should he 20,000 steps

[RunForRoon]

I have the same issue.  Alt HR tracker screen went blank today and it doesn't sync.

[cathiasedgley]

Screen came back on ...charged it but its not tracking properly. Walk the same everyday 20,000 plus steps and it recorded 7800.