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Alta HR blank display

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‎01-17-2021 23:48 - last edited on ‎01-28-2021 13:35 by Moderator Alum

‎01-17-2021 23:48 - last edited on ‎01-28-2021 13:35 by Moderator Alum

Hi, my Alta HR is black and won't connect to the app. I tried to connect with the USB-port and push the button three times in four seconds and all that but it won't work. Is it broken or what to do? 

Best regards

Karin

 

 

Moderator Edit: Clarified subject

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‎01-28-2021 13:35 - last edited on ‎08-26-2024 04:50 by Fitbit Moderator

‎01-28-2021 13:35 - last edited on ‎08-26-2024 04:50 by Fitbit Moderator

Welcome to the Community, @SunsetRunner.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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