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Alta HR corrupted display

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‎11-30-2020 23:18 - last edited on ‎01-04-2021 12:36 by Fitbit Moderator

‎11-30-2020 23:18 - last edited on ‎01-04-2021 12:36 by Fitbit Moderator

When I tap on the screen it's just scrambled lines. It seems to still connect to my app. Purchased in 2018. Tried to reset several times, but no improvement. It worked before I went to bed. Is there help or am I out of luck? Thanks

Moderator Edit: Clarified subject

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‎01-04-2021 12:38

‎01-04-2021 12:38

Hi @JessicaC2020, welcome to the Forums.

Thanks for the troubleshooting performed before reaching out. We noticed you already contacted Fitbit support, we suggest to continue handling this situation with them. 

See you around. 

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