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Alta not tracking activities correctly

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‎12-13-2020 06:54 - last edited on ‎01-04-2021 11:58 by Fitbit Moderator

‎12-13-2020 06:54 - last edited on ‎01-04-2021 11:58 by Fitbit Moderator

I do a bootcamp class twice a week. For some reason my Fitbit Alta does not log in the exercise as such - how do I change the setting so it will recognize this exercise? Also I did a bikeride today but the fitbit did not log in the entire time of the bikeride - why does it not register the entire bikeride time? Thanks for any help or advise on these issues. 

 

Moderator Edit: Clarified subject

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‎01-04-2021 12:07

‎01-04-2021 12:07

Hi @FungCP, welcome to the Forums.

Currently the bootcamp activities are not part of the SmartTrack activities due to they are not completely step-based activities. You can manually add the activities that your Alta doesn't log, see the instructions in this link How do I add, edit, or delete Fitbit data and activities?. 

The SmartTrack feature automatically recognizes and records activities at least 15 minutes long. Please make sure the bike activity is longer than 15 minutes and that you don't stop during it. If you already checked the time and the bike activity is not being tracked correctly, you can restart your device by following the steps in this link How do I restart my Fitbit device?

 

Keep me posted if you have any questions.



 

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