help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR cracked display

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2020 10:54 - last edited on ‎01-14-2021 11:02 by Moderator Alum

‎03-19-2020 10:54 - last edited on ‎01-14-2021 11:02 by Moderator Alum

My mom gifted me her previous Fitbit when she upgraded to one that was fully waterproof. I have had no issues with my watch (outside of the iOS updates no longer delivering messages and calls to my watch), other than this.

 

A seemingly out of the blue hairline “crack” in the display. There doesn’t seem to be any physical damage to the watch that would have caused this. The display has thin black lines that disrupt the display. I’ve always been gentle with the watch, and been wary of water, I don’t understand what I did wrong. Any help would be greatly appreciated!

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-14-2021 11:03 - last edited on ‎04-09-2025 08:32 by Fitbit Moderator

‎01-14-2021 11:03 - last edited on ‎04-09-2025 08:32 by Fitbit Moderator

Welcome to the Community, @SuddenSleep.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes