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Alta HR decreasing steps after syncing

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‎04-09-2020 10:50 - last edited on ‎01-20-2021 13:27 by Moderator Alum

‎04-09-2020 10:50 - last edited on ‎01-20-2021 13:27 by Moderator Alum

So I hit my step goal yesterday, synced and called it a night. Today I go to sync and now suddenly my steps (which had been synced last night) are suddenly reduced in the app for the prior day... making it look like I fell short of my goal after the fact. What is going on? I've restarted the app, my phone, the fitbit, checked for updates. No improvement my steps are just gone.

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 13:28

‎01-20-2021 13:28

Welcome to the Forums, @deenah20.

 

Thanks for troubleshooting this information issue. I would like to know if you keep having problems with your steps information? Are you manually logging any type of activity that might be reducing the amount of steps? If you are, I recommend deleting that entry and see if your information goes back to normal.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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