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Alta HR decreasing steps after syncing

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‎04-04-2020 14:52 - last edited on ‎01-20-2021 13:26 by Moderator Alum

‎04-04-2020 14:52 - last edited on ‎01-20-2021 13:26 by Moderator Alum

Twice now in the last week, my steps have disappeared. Both times have been right after an 1+ hour walk. The first time I felt the vibrations that showed I had reached 10K steps. But at the end of the walk, both the app and my Alta HR showed that the step count was around 3K. Today I saw a step count around 8K and just as I synced to the phone it dropped to around 3K. Again both the app and the Alta HR were the same. What’s going on?

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 13:26

‎01-20-2021 13:26

Welcome to the Community, @JulieWalks.

 

I would like to know if you keep having problems with your steps information? Are you manually logging any type of activity that might be reducing the amount of steps? If you are, I recommend deleting that entry and see if your information goes back to normal.

 

I hope to hear from you soon. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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