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Alta HR decreasing steps after syncing

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‎04-19-2020 07:43 - last edited on ‎01-20-2021 13:44 by Moderator Alum

‎04-19-2020 07:43 - last edited on ‎01-20-2021 13:44 by Moderator Alum

The number of steps became less by 3000 once I synced my fitbit. I went for a long walk and saw the number 9.5K, once I came home to sync with my phone it went down to 6.5k! please how do I get it back to correct number?

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 13:45

‎01-20-2021 13:45

Welcome to the Community, @DidiAS.

 

I would like to know if you keep having problems with your steps information? Are you manually logging any type of activity that might be reducing the amount of steps? If you are, I recommend deleting that entry and see if your information goes back to normal.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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