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Alta HR display and weekly report issues

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‎05-19-2020 15:16 - last edited on ‎01-20-2021 14:46 by Moderator Alum

‎05-19-2020 15:16 - last edited on ‎01-20-2021 14:46 by Moderator Alum

I charged my Alta HR and it displays a full battery but after tapping continually the display doesn’t change. Please help. I did not get my weekly report on my iPad last week either. 

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 14:47

‎01-20-2021 14:47

Welcome to the Forums, @JuneF.

 

If you are having problems with your tracker's display, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?. Now about the weekly report, have you checked your spam folder?.

 

I hope to hear from you soon and let me know how the troubleshoot goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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