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Alta HR display corrupted

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‎07-01-2020 05:27 - last edited on ‎02-08-2021 06:06 by Moderator Alum

‎07-01-2020 05:27 - last edited on ‎02-08-2021 06:06 by Moderator Alum

Hi, the screen on my Fitbit Alta HR has decided to display a bunch of dots. I don't get anything else. No date/time/heart rate/steps etc. I tried restarting it but it did not help. Anything else I can do to fix it?

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 06:07 - last edited on ‎08-26-2024 04:01 by Fitbit Moderator

‎02-08-2021 06:07 - last edited on ‎08-26-2024 04:01 by Fitbit Moderator

Welcome to the Forums, @Negar.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Keep the stepping up!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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