Alta HR display not turning on

[wrfmily]

My Alta HR will sync but the screen is black, why?

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @wrfmily, welcome to the Community Forums!

Thanks for bringing this to my attention, seems odd that the display of your Alta HR is not turning on. To resolve this I recommend you to restart your device following the next steps:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

Please keep me posted and let me know if the issue persists. 

[wrfmily]

Thank you for your concern about my Fitbit Alta Hr.PROBLEM SOLVED!!  Your customer service agent was very helpful with solving my Fitbit dilemma !Thanks a Million....  I just didn't know that there is a 'button ' on the side of the charger...lol  I pushed it 3 times and.......Abbra..cadabra....!My Fitbit is alive again..lolMany thanks again for having a Super Customer Service Agent!Sincerely, Debz 

[RicardoFitbit]

You're welcome @wrfmily, thanks for your update.

I'm really happy to know that our Customer Support team provided you assistance and that after following the restart process your Alta HR concern was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[AM123456]

I have followed all the steps to restart my Fitbit several times, but it is still not displaying anything. Help!

[RicardoFitbit]

Welcome aboard @AM123456, your post is appreciated.

Thanks for taking the time to share the troubleshooting steps that were shared on my previous post. Since you're still experiencing difficulties with the display of your Alta HR, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[KatyCam]

i have tried this it is not working really annoyed now

[apple20003]

• My Fitbit Atlas was charged up last night. After I took it out from the charger, it does not light up anymore. If I plug it back to the charge, it will light up and show the time and steps. I tried to restart the Fitbit a few times, it still won't display after taking off the charger. Please help.