help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR force sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2020 12:27

‎10-01-2020 12:27

Since a few weeks ago I have to force sync in the app, it doesnt do it automaticly anymore. So disturbing.

Why is it like that? 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-02-2020 18:56

‎10-02-2020 18:56

Hi @MoR65,

 

Do you have the Automatic Sync turned on in your Alta HR settings on your app?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer
0 Votes

‎10-02-2020 22:21

In response to DramaQueenDiva

‎10-02-2020 22:21

Hi! 

Yes I have it turned on. This problem started a few weeks ago, before that it worked fine.

Best Answer
0 Votes

‎10-03-2020 11:37

‎10-03-2020 11:37

For Android, at least, it's because Fitbit hasn't updated their app to work with Android 11.

 

Look around the forum-- everyone's having sync issues. I feel like a broken record here:

With a Pixel 3 and Alta HR, things worked fine until Android 11 update. Now the Alta HR keeps losing sync/won't sync. Rebooting, 3 button press on charger cord, off/on bluetooth, reinstall app, unpairing/repairing Alta HR doesn't work.

 

Bought a new Inspire 2. Works fine.

Bought a brand new Alta HR from Fitbit store on Amazon. Wouldn't update firmware as it kept losing sync.

Called tech support, they had me pair with another device to update firmware, which I did with an iPad.

 

Paired again with Pixel 3, and again it keeps losing sync.

 

Not sure about iPhone, but I've seen a few posts here and there of people losing sync with iPhones.

 

Using another device just to use the Alta HR is NOT a solution. 

Best Answer
0 Votes