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Alta HR has died 😞

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My Alta HR died last night, I hadn’t received my normal message saying the battery is low and the app is still saying it has 36% battery. The screen is blank, there are no green lights flashing on the back and it won’t charge. I’ve had a look through the forums where people have suggested rebooting it but my charger doesn’t have the button to press 3 times ... any suggestions? I love my Fitbit 😔

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I also had this problem yesterday. I received a notification that my battery was low, and then when I plugged it in, the screen went blank. Tried to restart (I have the restart button on the USB-charger) and it restarted once and then the screen went black again. Still trying to charge it, and the pebble warms up significantly, but not luckily not burning hot like some other users have reported. My app/dashboard on the PC just shows me a cross over the battery, even when it is plugged in 😞 I'm with you, I love my Fitbit! I've dealt with Support before when I had a different issue (battery life was shot) and they were incredibly helpful! Hopefully they can help us both out!

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I contacted Support and they were on it very quickly! They're sending me a shipping label so I can return my pebble. It's going to take a while, but it's worth the wait!

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I’ve just found the button!! I have the battery charging sign on the screen so hopefully after a charge I’ll be back in business 😆

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