10-06-2019 07:31 - last edited on 08-20-2020 20:08 by MatthewFitbit
10-06-2019 07:31 - last edited on 08-20-2020 20:08 by MatthewFitbit
Why am I no longer getting sleep scores?
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
10-14-2019 10:56
10-14-2019 10:56
Hey there @KShorty, thanks for stopping by. Thanks for making sure you've the most recent version of the Fitbit app.
As mentioned above, you must see sleep stages in order to see your sleep score information. If your Alta HR is registering your sleep but not providing you with sleep stages, take into consideration the information provided in: Why don't I see sleep stages today?
If your device is still not registering your sleep after reviewing the information above, I recommend trying the following:
In order to attach a photo to your post, click here. 😉
Give this a go and let me know the outcome.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-07-2019 06:59 - edited 10-07-2019 07:00
10-07-2019 06:59 - edited 10-07-2019 07:00
Hi @Wls57, welcome to the Community Forums.
You must see sleep stages in order to see your sleep score information. Can you please provide me with a screenshot of your sleep information?
If you see sleep stages but don’t see a sleep score:
Let me know if you have any additional questions, I'll be around.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-13-2019 05:12
10-13-2019 05:12
I am experiencing this same problem. I have had my Fitbit 5 days, and only received a sleep score and detailed information once! I can’t upload a photo to show you on here. I have the most recent version and I’ve been waiting hours since I woke up.
10-14-2019 10:56
10-14-2019 10:56
Hey there @KShorty, thanks for stopping by. Thanks for making sure you've the most recent version of the Fitbit app.
As mentioned above, you must see sleep stages in order to see your sleep score information. If your Alta HR is registering your sleep but not providing you with sleep stages, take into consideration the information provided in: Why don't I see sleep stages today?
If your device is still not registering your sleep after reviewing the information above, I recommend trying the following:
In order to attach a photo to your post, click here. 😉
Give this a go and let me know the outcome.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-16-2020 08:48
04-16-2020 08:48
I called the company and still could not get it to work. They said the device is tracking asleeo and heart rate. The heart rate during sleep is not strong enough or registering. Nothing wrong with device nothing they can do. E
09-29-2020 11:01
09-29-2020 11:01
I am having the same issue and I have tried ALL of the suggestions I can find on these posts. The first week I had my HR, it provided a sleep score only on Mon, Wed, and Fri that week, although it gave me sleep pattern information every night. The second week it only gave me a sleep score one day that week. Now I still get a sleep pattern report, but it has been 3 weeks since I have seen a sleep score at all.