Alta HR keeps shutting off

[Darlpolar]

Please help.  For a number of weeks my alta hr has been shutting off many times throughout the day and during sleeping hours.  After doing a factory reset it turns back on with plenty of charge in the battery but will still shut off multiple times.  This is becoming very frustrating as it is only 2 years old.  Please advise.

Darlene

[Anu-D]

I phoned the customer service team. Feel like there may be a technical error in the devices sold around the same time. Mine has just gone over 2 years: said warranty runs out in 2 years. Feel like it’s a bit of a gimmick. Said it happens as battery is draining too fast..

[vivienqwerty]

I’ve got the exact same problem. So frustrating and keep logging support calls and getting nowhere 

[TAG516]

So that means there is nothing we can do to fix this? I am on my 5th fitbit already -- 2 HRs, 1 Flex, and my second Alta HR☹️

[Anu-D]

Aneesa Darwan

[Anu-D]

I spoke to the supervisor as it was only 2 months past the guarantee date, they offered a 50% discount or a replacement on the exact same device, with 30 day guarantee on it. I took that offer for now. I think it’s a money making scheme to have them break straight after the warranty runs out on it.

[Darlpolar]

Glad you got an offer and thanks for letting me know.

[TAG516]

Wow! 50% off? Better than the 25% I was offered. Now I am sure I won't be buying a new one.

[Anu-D]

Aneesa Darwan