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Alta HR no longer syncs

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‎10-15-2020 10:19 - last edited on ‎01-09-2021 09:25 by Fitbit Moderator

‎10-15-2020 10:19 - last edited on ‎01-09-2021 09:25 by Fitbit Moderator

My Alta HR was not synching. So, after a search thru the forums, I found the info on turning off the bluetooth (did that several times), restarting the fitbit (several times), logging out of the app (done), and restarting my phone (twice).  

It will recognize an Alta HR nearby. I can get the code and type it in. But when it tries to pair I get a "Not Working" message.  There are no other fitbit nearby, and nothing that is actively using bluetooth tech.  The blasted thing will JUST NOT PAIR. 

 

I'm getting really frustrated with this.  It started, or seems to have done so, with my last phone update a couple days ago. (I have a Google Pixel 3 XL).  

 

Assistance would be greatly appreciated.  Thank you. 

 

 

 

Moderator Edit: Clarified subject

 

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‎01-09-2021 09:24

‎01-09-2021 09:24

Hello @nestferchrys It's great to see you visiting the Community Forums! Thank you for the troubleshooting steps you tried prior to posting. 

 

I was informed by the Support Team that you reached out to them and that they provided assistance. If you have any question or if you require further assistance, I recommend updating your case. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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