help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2020 13:45 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-12-2020 13:45 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

My battery died; I tried charging and it charged halfway and completely shut off. Now the screen is blank and it won't respond to charging or anything. I think it's dead.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-20-2020 15:47

‎04-20-2020 15:47

Hi @AAFBAltaHR, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention. I'd like to share with you that our Technical Customer Support team informed me that they already provided you assistance with the battery issue you experienced with your Alta HR device, therefore, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be around if you need anything else. 

Best Answer
0 Votes