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Alta HR not responding to taps

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‎06-03-2020 18:18 - last edited on ‎01-27-2021 14:13 by Moderator Alum

‎06-03-2020 18:18 - last edited on ‎01-27-2021 14:13 by Moderator Alum

 When you tap the watch to show information is one tap enough? My Alta HR has to almost always need at least 2 taps. Recently before it did the shut off thing it would need multiple taps? When it was new it would display if you would raise your arm up in front of you. But not like they said it should.

 

 

Moderator Edit: Clarified subject

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‎01-27-2021 14:14 - last edited on ‎08-26-2024 04:53 by Fitbit Moderator

‎01-27-2021 14:14 - last edited on ‎08-26-2024 04:53 by Fitbit Moderator

Hey, thanks for your participation in the Forums.

If you are having problems with your tracker's display, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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