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Alta HR blank display

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‎06-03-2020 00:49 - last edited on ‎01-27-2021 14:10 by Moderator Alum

‎06-03-2020 00:49 - last edited on ‎01-27-2021 14:10 by Moderator Alum

My Fitbit died in the middle of a notification on Monday. It remained blank even when i plugged it in to charge. I have reset it as advised in Fitbit users posts but no improvements or change. It can sync and count steps while charging.  

 

Also noticed that it does not vibrate on connection to the charger or upon pressing reset. I’ve also removed then added the device, check my app is up to date. I’ve scrolled through the help pages online but no solutions seem to work. I’ve had this Fitbit since Sep’18 and it was working fine until now. Can anyone help me?

 

 

Moderator Edit: Clarified subject

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‎01-27-2021 14:12 - last edited on ‎08-26-2024 04:53 by Fitbit Moderator

‎01-27-2021 14:12 - last edited on ‎08-26-2024 04:53 by Fitbit Moderator

Welcome to the Community, @Dolen.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I recommend getting in touch with our support team via chat, or you can also call them. To find out these channels of communication, click here.

Let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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