Alta HR not responding

[Sl41684]

Hello,

My FitBit Alta HR has suddenly stopped working. It won't turn on, sync, or reset. When checking my phone it tells me there is not FitBit synced. I have tried charging the Fitbit on several different USB ports with no luck. I have tried resetting the Fitbit several times with no response.

Any ideas?

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hello @Sl41684, welcome to the Fitbit Community forums. 

Thank you for sharing this information about your Alta HR that is not responding and for confirming that you already tried the restart procedure.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Debsauce]

Hi there I've just experienced the same issue. My Alta hr won't turn on, vibrate and I've tried tried the restart suggestions. I've had me device for just over a year. I've cleaned it as suggested. Any thoughts? No device found on my phone, says 45 percent charged, but screen is dead and no vibrate. Would appreciate any help. 

[MjWolfe]

I’m having the same issues. I momentarily got it back yesterday for a few hours, but then it just stopped working.

[DavideFitbit]

Hi, sorry for the late response, and thank you for sharing that you've been having the same problem with the Alta HR not responding. 

@Debsauce, thank you for your reply and confirming that you already tried all the suggested steps. I've sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon. Keep an eye on your inbox. 

@MjWolfe, I've sent your information to the Support team for further assistance, but was informed that you already have a case created or that you already got in touch with them. 

Let me know about te outcome. 

[draneri]

I am having the same issue.  I went running this morning, took off my fitbit to shower and it has been dead ever since. I've tried to charge, reboot and nothing happens. I've only had it about a year so have no idea why it would quit so soon

I've tried everything and it is now nighttime and i still can't get it to charge 

[Debsauce]

Hi there, just an update on my situation. I was contacted by the support people and after following all the tips it was determined my device needed to be replaced. I want to thank you for your assistance with this. Deb

[DavideFitbit]

Hello @draneri, welcome to the Community forums. Sorry for the late reply. 

Thank you for sharing that you've been experiencing the same inconveniente with the Alta HR that is not responding. 

I've sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon.  

Thank you for sharing your experience with this and with the Support team @Debsauce.

Keep me posted.