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Alta HR not syncing

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‎03-10-2020 19:16 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-10-2020 19:16 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Mine stopped syncing also

 

Moderator edit: Subject for clarity 

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‎03-11-2020 12:09

‎03-11-2020 12:09

Hi @srbryson, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which mobile device are you using with your Alta HR? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the troubleshooting steps that are specified on our help article: Why won't my Fitbit device sync? and let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

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