help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR not working properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2020 08:58 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-07-2020 08:58 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

About a week ago I was working and I noticed my Alta stopped working so when I got home I put it on charger, it would not charge so I took it off charge and left it for a couple of days then I put it back on charger and it charged completely but now the 2 green lights stay on underneath and drains the battery down quickly. Does anyone know what is going on with it and what I can do to fix it or get it fixed?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-08-2020 11:57

‎04-08-2020 11:57

Mine started acting exactly like that about a week ago too. Looks like my warranty was only for a year (I got it for Christmas 2018), though the units sold in Europe the warranty is for two years.

If this is a known problem, I hope they'll replace it?

Best Answer
0 Votes