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Alta HR not working while 7 unplugged

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‎08-16-2021 09:06

‎08-16-2021 09:06

I just got my Alta HR as a gift and don't have the receipt. It was brand new in the box so not like it has been used for years. I charged it and it showed fully charged. Sync to phone, take it off the wear it and nothing. Now shows battery is dead. Out back on charger, had to wait a min then tap on screen shows charging. Allows me to slide through screens. Shows full try again to take it off. Nothing. Tried the reset I have seen and removing from my phone. Still not working. Did I just get a bad one or is there anything that I can do?

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4 REPLIES 4

‎08-16-2021 09:11

‎08-16-2021 09:11

Hi @Kat3318  ask the person who gifted you the Alta HR where they got it. It was retired over three years ago and no longer being manufactured. Have you tried restarting the Fitbit itself using the charger?

Stepping in the U.S.A. since September 2013. Android 14

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‎08-16-2021 09:20

In response to Odyssey13

‎08-16-2021 09:20

Yes I have. I will ask them. I know they do online shopping so it may have
been something from there.
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‎08-16-2021 09:31

In response to Kat3318

‎08-16-2021 09:31

@Kat3318  that would be great. Only an authorized retailer carries a warranty, so it's always good to know where it came from. Online shopping is what many of us do. 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-16-2021 13:21

‎08-16-2021 13:21

I have an Alta and an Alta HR. They both do the same thing...look fully charged and work when connected to the charger, but the moment they are taken off, they go black and no longer do their job. I am disappointed as I loved the size of these and spent a lot of money on them, back up chargers, and extra bands. I may have to look into something different. 😞

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