Alta HR screen acting odd

[SunsetRunner]

My Fitbit Alta HR just started going crazy and scrolling through all my screens constantly. What is going on? Can I do a reset or is it broken? Even on the charger it goes between the battery symbol and the Fitbit symbol.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @SunsetRunner! Thanks for letting me know about your Alta HR's screen behavior. 

I'd recommend to restart it by following these steps. I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Let me know if there's anything else I may do to assist you with. 

[gorurs]

The exact same thing is happening with my Alta HR. Worst, It even won't restart when I press the button on the charger 3 times within 8 seconds.

[lhartigan]

Same here! It won't restart and just keeps flashing through the screens. I've cleaned the contacts (and that did nothing). Help 😞

[PatSat]

Was a solution discovered?  I'm having the same problem.

[SunsetRunner]

No they sent me a new Fitbit as it was still under warranty. We tried several resets and it was toast.

Sent from my iPhone

[Dbsepulveda]

My Alta HR started doing the same thing yesterday.  I have reset the Fitbit several times on the charger by pressing the button 3x.  Deleted the app and reinstalled it.  Nothing works. Did you get yours to work?

[Dbsepulveda]

I think I've had it with Fitbit products especially since Google took over.   I buy these nice interchangeable bands for it and then months later it goes crazy.  Not worth the expense when there are other brands that do the same thing at a lower price.  Plus I think I bought an extended warranty on this last one but have no idea where to find out about it.  No one to contact at Fitbit.  Just this stupid message board.  

[alexthecat]

@Dbsepulveda there are various ways to contact Fitbit Customer Support. @MarreFitbit provided a link above and here it is again: https://myhelp.fitbit.com/s/support?language=en_US

Good luck! 

[SunsetRunner]

No. They sent me a new one. It was still under warranty.

Sent from my iPhone