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Alta HR screen acting odd

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‎07-07-2019 14:29 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎07-07-2019 14:29 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

My Fitbit Alta HR just started going crazy and scrolling through all my screens constantly. What is going on? Can I do a reset or is it broken? Even on the charger it goes between the battery symbol and the Fitbit symbol.

 

 

Moderator edit: updated subject for clarity

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9 REPLIES 9

‎07-08-2019 09:52 - edited ‎11-21-2023 05:09

‎07-08-2019 09:52 - edited ‎11-21-2023 05:09

Welcome to the Community Forums @SunsetRunner! Thanks for letting me know about your Alta HR's screen behavior. 

I'd recommend to restart it by following these steps. I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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‎08-21-2019 02:15

‎08-21-2019 02:15

The exact same thing is happening with my Alta HR. Worst, It even won't restart when I press the button on the charger 3 times within 8 seconds.

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‎12-23-2019 17:49

In response to gorurs

‎12-23-2019 17:49

Same here! It won't restart and just keeps flashing through the screens. I've cleaned the contacts (and that did nothing). Help 😞

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‎08-26-2020 14:52

In response to lhartigan

‎08-26-2020 14:52

Was a solution discovered?  I'm having the same problem.

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‎08-26-2020 16:13

In response to PatSat

‎08-26-2020 16:13

No they sent me a new Fitbit as it was still under warranty. We tried several resets and it was toast.

Sent from my iPhone
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‎10-09-2022 08:25

‎10-09-2022 08:25

My Alta HR started doing the same thing yesterday.  I have reset the Fitbit several times on the charger by pressing the button 3x.  Deleted the app and reinstalled it.  Nothing works. Did you get yours to work?

 

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‎10-09-2022 08:36

In response to Dbsepulveda

‎10-09-2022 08:36

I think I've had it with Fitbit products especially since Google took over.   I buy these nice interchangeable bands for it and then months later it goes crazy.  Not worth the expense when there are other brands that do the same thing at a lower price.  Plus I think I bought an extended warranty on this last one but have no idea where to find out about it.  No one to contact at Fitbit.  Just this stupid message board.  

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‎10-09-2022 11:28

In response to Dbsepulveda

‎10-09-2022 11:28

@Dbsepulveda there are various ways to contact Fitbit Customer Support. @MarreFitbit provided a link above and here it is again: https://myhelp.fitbit.com/s/support?language=en_US

Good luck! 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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‎10-09-2022 18:57

In response to Dbsepulveda

‎10-09-2022 18:57

No. They sent me a new one. It was still under warranty.

Sent from my iPhone
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