help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR screen/tap response issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2020 09:14 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

‎07-13-2020 09:14 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

 My Fitbit Alta HR,  when connected to the charger, and after resetting, the screen/display works and responds to taps.

 After disconnecting from charger, the screen/display does not respond to taps.

 Additionally I have tried to contact Fitbit customer service/support, and after numerous attempts the number provided does not work. Thx guys!  

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-19-2020 11:41

‎07-19-2020 11:41

Mine is doing the same thing.  I haven't used it in a long time but it is charging fine.  I have connected to the charger through my USB port, and it works when I disconnect it until the screen goes blank.  Then I can't get it to reactivate.  #25 in the chat line waiting for assistance.  Perhaps they can help.

Best Answer
0 Votes

‎07-19-2020 14:56

In response to jmfenske

‎07-19-2020 14:56

Same.  Has been an issue this past few days.  
Not sure what’s up. 
??!???

Best Answer
0 Votes