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Alta HR sensor and heart rate issues

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‎06-13-2020 22:30 - last edited on ‎01-29-2021 14:03 by Moderator Alum

‎06-13-2020 22:30 - last edited on ‎01-29-2021 14:03 by Moderator Alum

Alta HR - one of the green sensors is not working. It stopped measuring sleep 1 week ago, my heart rate is very high, even when sitting. I have reset it 10 or more times in the past week and cleaned the sensor area to no avail. please help!

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 14:04 - last edited on ‎05-12-2025 05:06 by Fitbit Moderator

‎01-29-2021 14:04 - last edited on ‎05-12-2025 05:06 by Fitbit Moderator

Welcome to the Community, @Row4wsu.

Thanks for troubleshooting the issues you are having with your Alta HR. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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