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Alta HR setup issues

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‎01-14-2021 04:45 - last edited on ‎01-15-2021 09:56 by Moderator Alum

‎01-14-2021 04:45 - last edited on ‎01-15-2021 09:56 by Moderator Alum

Hi, my Alta HR won't connect to my pixel 3xl. I've tried all the troubleshooting tips and still nothing. The tracker will give a code to connect and that is as far as it will go. "Something went wrong" please help.

 

 

Moderator Edit: Clarified subject

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‎01-15-2021 09:57 - last edited on ‎04-09-2025 08:30 by Fitbit Moderator

‎01-15-2021 09:57 - last edited on ‎04-09-2025 08:30 by Fitbit Moderator

Welcome to the Community, @narayansav.

Thanks for troubleshooting this setup issue. If you are having problems with this process, I recommend checking the article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know how it goes. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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