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Alta HR setup issues

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‎06-27-2020 12:26 - last edited on ‎01-22-2021 16:37 by Moderator Alum

‎06-27-2020 12:26 - last edited on ‎01-22-2021 16:37 by Moderator Alum

Help please, my alta hr is no longer refreshing, keeps saying mo devices found. So I uninstalled and now it wont let me set up device. My phone is a samsung s9+

 

 

Moderator Edit: Clarified subject

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‎01-22-2021 16:38

‎01-22-2021 16:38

Welcome to the Community, @Hrnikki.

 

Thanks for troubleshooting this syncing issue. If you can't now pair your unit, I recommend checking the article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-29-2021 11:33 - edited ‎01-29-2021 11:34

‎01-29-2021 11:33 - edited ‎01-29-2021 11:34

I haven't used my Alta since covid started and I use again now. It synced my sleep data just once and never again. I cleaned the Fitbit data on my Android and reinstalled the app, restarted the Fitbit, restarted my phone, bluetooth off/on. I tried everything listed and it still doesn't add my Fitbit to devices. I can enter the pin that appears on the Fitbit Alta HR, then it says "connecting" but then it fails. Is my Fitbit now trash?

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