Alta HR setup issues

[YanNan]

Hi, I've had my Alta HR setup and working with my phone (Pixel 2) before but since I updated the Android system to version 11 it stopped syncing. Ive tried all the troubleshooting advice but with no success. The setting up gets to the point where I'm able to enter the 4-digit code from the device into the app it all fails. 

I've even tried setting it up on my partner's phone which is identical to mine but still runs on Android 10 and it worked then. Can you please let me know what my options are?

Many thanks!

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Forums, @YanNan.

Thanks for troubleshooting this setup issue. If you are having problems with this process, I recommend checking the article: Why can't I set up my Fitbit device? and make sure you have followed the steps there.

Let me know the outcome.

[YanNan]

Hi Alejandra,

Thank you for your response.
I have tried all the troubleshooting steps and the result is all the same -
I get to the point when I can enter the 4 digit code from the fitbit into
the app and then it fails.

Kind regards,
Yana

[AlejandraFitbit]

Thanks for getting back, @YanNan.

I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.