Alta HR setup issues

[Altrahr]

I finally got my Pixel 3a (Android 11) to pair with my Alta HR tracker (was working fine together until mid-Dec then nothing until today). After researching everyone's suggestion I went with pairing the tracker to my laptop then trying on phone app.

Downloaded Mac Fitbit app to laptop, tried to pair and it stated it failed. Yet, when I went into my profile it was there and linked. I shut off computer, downloaded newest version of fitbit app (1/28/21) to phone, restarted both the phone and tracker. I logged into the fitbit app on the phone and to my literal amazement, the tracker was automatically linked to phone app. I was like, What the What! Fingers crossed it stays and so far so good, all linked up and working. 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @Altrahr.

I appreciate all the efforts in trying to fix this setup issue. It's great to hear that your tracker is up and running! If there is anything we can help you with, do not hesitate to post it.

Keep the stepping up!

[Altrahr]

Sadly I got too excited and it still won't sync properly. I'm done, moving on. 

[AlejandraFitbit]

Thanks for getting back, @Altrahr.

If your tracker isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome.