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Alta HR won't sync

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‎02-04-2021 05:43 - last edited on ‎02-05-2021 06:28 by Moderator Alum

‎02-04-2021 05:43 - last edited on ‎02-05-2021 06:28 by Moderator Alum

I just got an iPhone 12 mini and when I go to my Bluetooth settings it won’t find my Alta HR. I made sure that the Alta was no longer connected to my old phone, but still no luck. It seems that it was a known issue with the Alta is not connecting to the iPhone 12s but I don’t know if that issue has been resolved yet.

 

 

Moderator Edit: Clarified subject

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‎02-05-2021 06:29 - last edited on ‎08-26-2024 04:03 by Fitbit Moderator

‎02-05-2021 06:29 - last edited on ‎08-26-2024 04:03 by Fitbit Moderator

Welcome to the Community, @e.asmall.

Thanks for troubleshooting this syncing issue. If you are having problems connecting your tracker with your phone, I recommend checking the article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-05-2021 10:02

In response to AlejandraFitbit

‎02-05-2021 10:02

I tried all of the troubleshooting multiple times and it still won’t find my Fitbit via Bluetooth on the phone.

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