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Alta HR showing incorrect time

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‎01-18-2021 18:10 - last edited on ‎01-20-2021 10:49 by Moderator Alum

‎01-18-2021 18:10 - last edited on ‎01-20-2021 10:49 by Moderator Alum

After being inactive for a number of months I recharged my alta hr. It synced fine and shows the correct information except the time is off by 3 hours. Any way to change the time manually?

 

I have tried changing my time zone and putting it back but no luck. Date, steps, everything else is fine just the time is 3 hrs behind

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 10:50

‎01-20-2021 10:50

It's great to see you around, @ridley3.

 

I appreciate all the efforts in trying to fix this timezone issue. If your Fitbit isn't showing the correct time, I recommend changing the timezone to a completely different one, sync the device, put the correct time and sync again.

 

To change the time, follow the steps in the article: How do I change the time on my Fitbit device?. Also, make sure that the device you are using for this has the correct time.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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