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Alta isn't syncing

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‎01-18-2021 18:55 - last edited on ‎01-20-2021 10:48 by Moderator Alum

‎01-18-2021 18:55 - last edited on ‎01-20-2021 10:48 by Moderator Alum

My Alta is not syncing automatically. I have to go to the fitbit app and try to refresh it numerous times before it syncs. I have Bluetooth and location on so that is not the issue. Last week i had the longest time to get the time to correct itself.

 

 

Moderator Edit: Clarified subject

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‎01-18-2021 19:45

‎01-18-2021 19:45

Same thing for me.. 😥

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‎01-20-2021 10:49

In response to MaryForget

‎01-20-2021 10:49

Welcome to the Community, @Latigger23 and @MaryForget, it's great to see you around.

 

If your trackers aren't connecting with your phones, I recommend checking the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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