Alta HR sleep information isn't accurate

[SunriseRun458]

I take screenshots of sleep when I wake up in middle of night. Compare in am after I get up. Deep sleep is disappearing from graph or even being added where it wasn't a few hours before so total deep sleep and sleep score is wrong. Happens a lot after updates although it's worked correctly for several months.

We cannot edit specific sleep categories nor should we have to. Millions of people and doctors reply on this data for assessment and treatments. Emailed developers and customer support today with screenshots. Got email back from customer support stating email support is no longer offered.

I wouldn't realize this if I slept straight through or didn't take screenshots in middle of the night. Only happens on deep sleep calculations. Anyone else noticing deep sleep calculation errors?

Moderator Edit: Clarified subject  

[AlejandraFitbit · Accepted solution]

It's great to see you around, @SunriseRun458.

Thanks for troubleshooting this sleep issue. Since you have already opened a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else. 

[SunriseRun458]

Alejandro I never received a response from my ticket Deep Sleep continues to erroneously calculate for people who wake up in the middle of the night. Please escalate this to the developers team for resolution millions of customers and our doctors utilize this data, thank you. 

[AlejandraFitbit]

Thanks for getting back, @SunriseRun458.

If you keep having problems with your sleep information, I recommend trying the following:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal.
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Keep me posted.

[SunriseRun458]

Alejandra can't edit sleep when it's broken up for example 2 hours 56 min then awake for hour or two then sleep another 2 hours 48 min. Fitbit doesn't calculate deep sleep correct in this scenario. I've done all the other suggestions this is a developer issue they don't have the calculations correct. Please forward to developers they can pull the emails I had submitted with photos. Thanks for your assistance.