Alta HR won't turn on

[Keke1234]

My Fitbit Alta HR keeps dying. So it is fully charged, and working fine then suddenly the screen goes black. Green lights on the back are still working. I plug it in to charge and nothing happens.

I restart the device (press the use button 3 times within 4 seconds) it comes good and works fine. Syncs up. Then after a couple of hours it will crash again. Repeat cycle for days.

Whats going on? I have noticed that over night it hasn't been tracking my sleep properly and normally I would be doing 10-13k steps and its registering much lower.

HELP! I love my alta HR so don't want to replace it.

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @Keke1234.

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Keke1234]

They never helped me. Essentially told me it was an issue they had and that was that. Got told to buy a new Fitbit so worst customer service ever.