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Alta HR turning off itself

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‎01-28-2020 00:19 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-28-2020 00:19 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

This past week, my Alta HR has been turning off when it's fully charged, I have to reset the Fitbit several times a day, but if I am not paying constant attention it will turn off again. I have had this less than a year. Seems like numerous people have been having the same issue the past week too. Please help!

 

 

Moderator edit: subject for clarity

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‎01-31-2020 09:29

‎01-31-2020 09:29

It's great to see you here, @hsechman.

 

Thanks for troubleshooting this turning off issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-31-2020 14:20

‎01-31-2020 14:20

Mine seems to switch it’s self off when silent alarms activated and battery is still charged 

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