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Alta HR won't charge

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So last thursday I decided to mow my lawn and in an attempt to get exercise minutes I wore my fitbit. When I finished my lawn and caught my breathe I was super excited to see how many minutes I had but my Fitbit wouldnt display.. I figured it might be too warm so I took it off and left it sit for close to two hours. In the meantime I was researching possible problems.

 

The battery had been at about 50 percent when I started the lawn and on average I charged it once a week on Sundays. So I read about resetting it. When I first plugged it in there was no lights. So I followed the reset process. Hit button on charger three times with a pause between within 8 seconds. Then it started to flash between the Fitbit symbol, a battery with a !, and the time which was two hours earlier (around the time it died). It finally stopped flashing and charging instead I left it charge for the night. When I grabbed it in the morning it wasnt recognizing my steps or heart rate and the green lights would not shut off. By then time I got to work it was dead and the battery symbol was back. 

 

I have no idea what else to do. Any suggestions? 

 

 

Moderator Edit: Clarified subject

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Welcome to the Community, @RebbecaNicholl.

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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