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Alta HR blank display

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‎06-22-2020 23:26 - last edited on ‎01-29-2021 17:07 by Moderator Alum

‎06-22-2020 23:26 - last edited on ‎01-29-2021 17:07 by Moderator Alum

My Alta HR randomly stopped working. I tried charging it, and resetting it. It continuously cycles through the screens while charging, but screen is black when not charging. Help.

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 17:07 - last edited on ‎08-26-2024 04:43 by Fitbit Moderator

‎01-29-2021 17:07 - last edited on ‎08-26-2024 04:43 by Fitbit Moderator

Welcome to the Community, @BAHambrick.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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