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Alta keeps shutting down

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‎06-22-2020 10:38 - last edited on ‎01-29-2021 17:00 by Moderator Alum

‎06-22-2020 10:38 - last edited on ‎01-29-2021 17:00 by Moderator Alum

My less-than-a-year-old Alta keeps shutting down despite having 70% battery. It does not track steps accurately some days it shows 0 steps and does not update steps in the Workweek Challenge. 

 

I have reset the Alta by pressing the button 3 times when it's plugged in. I have reinstalled the App. I am using a Pixel 2. I have been having multiple problems with the Alta and App for about 4 months. And my strap broke twice. Is the Alta cursed? 

 

Support is currently unavailable due to unprecedented events. 

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 17:00 - last edited on ‎08-26-2024 04:44 by Fitbit Moderator

‎01-29-2021 17:00 - last edited on ‎08-26-2024 04:44 by Fitbit Moderator

It's great to see you around, @TanyaBinVancity.

I understand how are you feeling and appreciate all the efforts in trying to fix these issues. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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